Legal # Privacy Policy Last updated: 20 September 2026 BioMY Healthcare Sdn. Bhd. ("BioMY Healthcare", "we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at **biomyhealthcare.com** (the "Site") or contact us in connection with our services. This notice describes our handling of personal data in connection with the Site and your enquiries. Applicable data protection requirements, including Malaysia\\'s **Personal Data Protection Act 2010 (PDPA)**, apply to that handling. Contact us using the details below with questions or requests about your data. ## 1. Data Controller The data controller responsible for your personal data is: BioMY Healthcare Sdn. Bhd. No. 20, Jalan BK 1/13, Kinrara Industrial Park, 47180 Puchong, Selangor, Malaysia Email: [info@biomyhealthcare.com]() Phone: [+60126991652]() ## 2. Information We Collect We may collect the following categories of personal data: ### 2.1 Information You Provide Directly - Full name and job title - Company name and business registration details - Email address and telephone number - Postal address - Product enquiry details, including formulation requirements, target markets, and quantity estimates - Any other information you voluntarily provide in correspondence with us ### 2.2 Information Collected Automatically - IP address and approximate geographic location - Browser type and version - Operating system - Pages visited, time spent on pages, and referring URLs - Visitor and session identifiers, campaign parameters, and advertising click identifiers such as GCLID, GBRAID and WBRAID when present - Website interactions, including contact and WhatsApp link clicks; a click does not establish that a conversation or sale occurred - Cookie data (see our [Cookie Policy]()) ### 2.3 Information from Third Parties We may receive information about you from third parties such as business partners, referral sources, or publicly available business directories, where permitted by applicable law. ## 3. How We Use Your Information We use the personal data we collect for the following purposes: - To respond to your enquiries, quote requests, and general correspondence, and coordinate product briefs, feasibility reviews, samples, quotations and project follow-up with the relevant manufacturing teams. - To provide, operate, and improve our services and the Site. - To send you information about our products, services, and industry updates where you have consented to receive such communications. - To comply with our legal and regulatory obligations under Malaysian law. - To detect, prevent, and address technical issues, fraud, or security breaches. - To analyse usage patterns and improve the performance and content of the Site. - To manage our business relationship with you, including maintaining records of communications and agreements. We will not use your personal data for purposes incompatible with those stated above without your prior consent. ## 4. Legal Basis for Processing We handle your data for the purposes described above where permitted by applicable law, including: - **Consent:** Where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications. - **Contractual necessity:** Where processing is necessary to enter into or perform a contract with you or your organisation. - **Legal obligation:** Where we are required to process your data to comply with a legal or regulatory requirement. ## 5. Disclosure of Your Information We do not sell, trade, or rent your personal data to third parties. We may share your information with: - **Manufacturing and fulfilment partners:** The manufacturing, formulation, quality and commercial teams handling your requested project may receive relevant contact details, product briefs and correspondence to assess feasibility, prepare quotations, arrange samples and fulfil an agreed order. BioMY coordinates these enquiries; manufacturing is performed through the relevant facilities. - **Service providers:** Third-party companies and individuals who assist us in operating the Site, conducting our business, or servicing you (e.g., IT service providers, email platforms, analytics and advertising measurement providers), subject to confidentiality obligations. - **Professional advisors:** Lawyers, accountants, auditors, and insurers where necessary for our business operations. - **Regulatory authorities:** Government bodies, law enforcement agencies, or courts where we are required by law to disclose your information. - **Business transfers:** In connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. Recipients must handle personal data in accordance with applicable data protection requirements. Service providers processing data on our behalf are subject to the relevant instructions; other recipients may have their own obligations and privacy notices. ## 6. Data Retention We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Enquiries may involve an extended development and purchasing cycle. Retention takes account of ongoing discussions, sample and quotation history, agreed project obligations and applicable record-keeping requirements. Contact us to ask about retention or request deletion; records that must be retained for a lawful purpose may not be removed immediately. When your personal data is no longer required, we will securely delete or anonymise it. ## 7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on the Site, analyse Site usage, and support our marketing activities. For detailed information about the cookies we use and how to manage your preferences, please refer to our [Cookie Policy](). Google Analytics and Google Ads support website and campaign measurement. Opening a WhatsApp link takes you to an external service governed by its own terms and privacy notice. This website does not automatically read your WhatsApp conversations. ## 8. Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include: - Secure Socket Layer (SSL) encryption for data transmitted via the Site. - Access controls limiting data access to authorised personnel only. - Regular review of our data collection, storage, and processing practices. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. ## 9. Your Rights Under the PDPA Under the Malaysian Personal Data Protection Act 2010, you have the right to: - **Access:** Request a copy of the personal data we hold about you. - **Correction:** Request that we correct any inaccurate or incomplete personal data we hold about you. - **Withdrawal of consent:** Withdraw your consent to the processing of your personal data at any time, where processing is based on consent. - **Limit processing:** Request that we limit the processing of your personal data in certain circumstances. - **Prevent processing for direct marketing:** Object to the use of your personal data for direct marketing purposes at any time. To exercise any of these rights, please contact us at [info@biomyhealthcare.com](). We will respond within the applicable statutory timeframe. We may need to verify your identity before processing your request. ## 10. International Data Transfers Hosting, email, analytics and communication providers may process personal data in Malaysia or other countries. Transfers must meet applicable data protection requirements, including any required safeguards. You can contact us for information about the providers relevant to your enquiry. ## 11. Children's Privacy The Site is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected personal data from a child, please contact us immediately and we will take steps to delete such information. ## 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. ## 13. Contact and Complaints If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the privacy contact below: Privacy Contact BioMY Healthcare Sdn. Bhd. No. 20, Jalan BK 1/13, Kinrara Industrial Park, 47180 Puchong, Selangor, Malaysia Email: [info@biomyhealthcare.com]() Phone: [+60126991652]() If you are not satisfied with our response, you have the right to lodge a complaint with the**Personal Data Protection Commissioner of Malaysia** at [www.pdp.gov.my](). ## Related Policies [Terms of Service]()[Cookie Policy]()[Disclaimer]()[Quality Policy]() Source: